Mobile Computing : A technology that allows transmission of data, via a computer, without having to be connected to a fixed physical link.
Mobile voice communication is widely established throughout the world and has had a very rapid increase in the number of subscribers to the various cellular networks over the last few years. A logical extension of this telecom technology is the ability to send and receive data across these cellular networks. This is the basic principle of mobile computing.
Mobile data communication is now a very important and rapidly evolving technology – it allows users to transmit data from remote locations to other remote or fixed locations. This proves to be the solution to the single largest problem of business people on the move – mobility.
Just as cell phones have become a necessity for mobile professionals, access to data is quickly becoming a critical element in today’s competitive market. Wireless telecommunication vendors now offer cost effective ways to provide high speed connections from the client’s office or the front seat of a vehicle.
3 Key Benefits
1) Improved decision making:
Mobile Computing lets you conduct business at the point of activity. The ability to collect, access and evaluate critical business information quickly and accurately means better decision making that can have a far-reaching effect on your company’s ability to compete successfully
2) Increased productivity and reduced costs:
Mobile computing can lead to increased individual productivity, increased sales per sales person, more service calls per repair person, less time spent by professionals on administrative work, and much more–all of which ultimately translates into higher sales at lower cost. And, on-the-spot invoice production in service vehicles can lead to shorter payment cycles and better cash flow.
3) Improved customer relations:
The success of a business can often be measured by its ability to satisfy customers. Mobile computers gives your field worker the ability to answer customer questions, check order status and provide other services anytime their customers need them from wherever they happen to be.
Cost Effectiveness Paybacks for mobile computing investments can often be measured in months. For example, look at a typical service technician. With mobile computing it is very common to save an hour or more per day by simply eliminating the need to go to the office in the morning or return in the evening. Assuming that a technician bills out at $85 per hour, you would be able to increase monthly revenues by approximately $1870 per month (22 days x $85 per hour).
Mobile professionals who bill out at higher hourly rates could see a 100% return on investment in as little as two months.
This same math would apply to a sales force. To outfit a mobile sales professional with a computer, modem, and software would require an initial investment of around $4,000. Real world experience has demonstrated savings of 20-40 hours per month per salesperson. If this time is used to get in front of more prospects or provide better service to existing clients it could have an enormous impact on your bottom line!